About the FreeYourNet Remote HelpDesk
As part of our service, we offer a 'remote helpdesk' whereby we
connect to your computer across the internet using a
secure, encrypted connection that enables us to view your computer's screen remotely, and
control your computer using (our)
computer's mouse and keyboard, pretty much like being directly
in front of it.
By eliminating the need for you to book us for a personal visit,
we can often respond quicker to your needs and perform IT tasks
more cheaply for you. While there are some tasks that are not
suited to remote support (such as hardware-related work,
wireless surveys or some network reconfiguration tasks), the
majority of IT support tasks can be effectively undertaken
remotely, including those that require software installation
and/or rebooting of your computer.
While we have pre-configured permanently available remote
access for some of our business clients, we can offer ad hoc
remote support for all our business and residential clients. We
use a sophisticated and secure remote support system based on
Citrix Online's award-winning
GoToAssist service.
The remote access software is active on your computer for the
duration of the support session only, and does not require you
to open access to us through your firewall, for instance, or
perform any other complex configuration of your computer. Once
we agree with you to conduct a remote support session, we will
invite you by providing you with a one-time support key
that you use to connect with.
Connect for Remote Support
Once we have communicated with you that it is time to start your support session, please
click the link below to begin and, on the page that opens, click
on the Download button.
Download remote access software
If your web browser presents you with a
Run or Open option choose that, otherwise
choose to Save the file and then run it once the download is
complete. This process will vary according to which web
browser you are using.
Note: You may encounter one or more security confirmation prompts,
according to which version of Windows you are running on your computer. Once you
assent to these the software will download and
start. If you have a broadband internet connection
this should take only a short time to complete.
Once the remote access software starts you will be asked to
fill in your name and the support key we provide you with. At this point you will be asked to confirm you wish to join the
remote session, following which we will be able to connect to
your computer.
