From my first meeting with Steve
Moss it was clear that his refreshingly thorough
approach to IT was just what we were looking for.
We no longer have the 'sticking
plaster' approach that we had from several previous
companies we used, but a reliable efficient network.
Mike Shaw, Director,
We are absolutely delighted with the work Steve has done
to set up our IT network and improve our systems
From the initial consultation and throughout the process
Steve has been there to patiently inform and support
us. He is a true professional and delightfully pragmatic
in his approach to determining objectives and fulfilling
them. His knowledge of technology and software inspires
great confidence. His approachability is reassuring and
we know that questions and queries will always receive
his courteous and prompt attention.
We look forward to developing our relationship with
as our technology changes and develops in the future.
came recommended to us
and we would without hesitation recommend them to others.
Thanks for all your hard work over the
last couple of days. It has been a pleasure dealing with
you and it is a joy to have dealt with someone as
knowledgeable and passionate as yourself.
I am delighted with our new set up and
can?t wait to see the software performing on the
I look forward to developing our
relationship as hopefully our IT requirements grow.
Manesis Search &
catastrophic failure of my hard drive I contacted Steve
at FreeYourNet, who asked a few searching
questions and confirmed my suspicions that the hard
drive on my computer had failed. Steve attended and
saved all the key data, and briefed me on how to
re-configure my computer once I had fitted the new hard
drive, plus outlined the best sequence in which to
re-boot my computer.
I followed his
advice and in less than one day all was working fine. It
is good to meet an IT professional who can communicate
solutions succinctly, and in a straight forward manner.
FreeYourNet should be your first port of call if you
have a software or hardware problem.
It is a comfort, knowing Steve is around the corner.
Anytime I call with a message he always comes back to me
with an answer. However, in most cases I ask him to come
around because IT and I are not always compatible.
When he comes, I prefer to leave him with the
problem till he sorts it out and he tells me all is ok.
I thoroughly recommend his services.
Fred Checkley AFA, Accountant.
We particularly like the way you've held our hand to put
in place IT that other start-up consultancies have not
managed to implement and they're now 3 years old!
What makes you stand out from all the
others we've used, is that you seem to delight in being
thorough and ensuring you give us a long-term solution,
not a short-term fix.
Kinetic Communications Ltd.
Steve Moss came to my rescue when I had a laptop that
simply failed to start. Despite it being a Friday
evening, he took my computer and worked on it that night
and Saturday morning. He had to back up all my files,
wipe my software and reinstall everything to resurrect
my laptop. He then managed to explain to me in layman
terms what the problem was and why he had had to take
such drastic measures. Less than 24 hours after I was
sure I was gong to have to buy a new machine, Steve gave
me back a much better functioning original.
three months later Steve again helped me out, although
this time by remote control as I live in Uganda and he
in Shropshire. Again, clear instructions from Steve and
another problem solved.
recommend Steve as a thoroughly professional IT and
systems expert, who not only solves problems but
explains them to those of us who regard what goes on in
computers as complete mysteries.
It is reassuring to know there is a
local service that is personal, reliable and
professional and is there
to help maximise your PC's performance and minimise the
dangers of using the Internet. I have two children that
need to access the Internet for their schoolwork so it
is important that our PC is safe to use and reliable.
Having called FreeYourNet, I can speak from
experience and say that their service really has made a
difference and given me complete peace of mind.
The service I received from
FreeYourNet was excellent. I was really impressed
that they offered an initial free assessment, which
included explaining to me what the problems were,
how they could be fixed and what it would cost.
I also liked the fact that Steve Moss had both the
time and patience to explain to me (someone who
doesn't understand how computers work) about
different kinds of threats to my computer when using
the internet and how to protect myself against them.
I would thoroughly recommend their service as they were not only professional,
efficient and effective but also very friendly and helpful.
Steve has provided me, for several years now,
first class I.T support and advice for my
photography business. I have found that he is always
accommodating, considerate and extremely
knowledgeable and will make himself available for
all the services I need from him. I would recommend
him to every friend, colleage and associate I know
who requires a high level of expertise in I.T
Tom Doyle Photography.
I have known Steve Moss since 2006 when I bought my
first computer. Being a complete novice to the world
of IT I found Steve's expertise absolutely
invaluable. He steered me through the inevitable
crises with great care and patience, and I was
extremely grateful to trust him with the setting up
of all the essential security systems. He continues
to be a reliable guide and resource as I develop my
work with the computer. I have recommended Steve to
many of my friends and colleagues and, without
exception, all have been full of praise for his
reliable and conscientious support. There seems to
be nothing too difficult for him to fix!
Steve was able to provide me with exactly the type
of help I needed when I experienced problems with my
home computer. He was able to come out and work on site
which is not normally a service that is readily
available to home computer users and was an important
bonus to me. His initial assessment was very thorough
and I felt confident that he knew exactly what he was
talking about. His advice was up to date and appropriate
to my needs. He has set up a new computer for me,
transferred data and software as needed and secured the
wireless network. So far, I have not needed to use his
remote diagnostic system but foresee that facility being
an excellent tool saving a lot of time, energy and
money. I would have no hesitation in recommending Steve
- he provided exactly the expertise and services that I
was looking for.
FreeYourNet has helped me get much
more from my IT equipment. Steve?s initial consultation
was comprehensive and very, very helpful ... He was able
to highlight where my computers were at risk from the
internet and he offered solutions as to how to protect
my computers from threats; he also suggested how I could
get the best out of my equipment ... As a result ... I
now use the desktop and the laptop computers much more
effectively in my business ... FreeYourNet has
provided me with an effective, value for money solution
which has had a positive effect on my business ...
FreeYourNet?s after care service is second to none.
I first used FreeYourNet
when my computer died. Steve responded quickly and
efficiently. He came to my home, so I didn't need to
bring my computer to a shop somewhere, where my computer
would be repaired by someone I would never have any
contact with. He also was able to retrieve all of my
information, so there was no loss of data. Steve, then
made suggestions on what I could do to protect my
computer from further problems. All of this he did in
plain English (without talking down to me), so I could
understand what caused the problems.
I have no hesitation in recommending Free Your Net to
anyone, and will be using them for all of my future IT
Jenny Hinks, Shropshire Office
Steve consistently provides an
excellent service with useful, thorough, relevant
and cost-effective advice. I have found his support to
be absolutely invaluable whether it be in relation to
security, which systems or equipment to use, general ICT
advice or the essential, regular security up-dates and
bulletins. His patience in dealing with someone with
relatively limited understanding of computers has helped
not only instil confidence, but re-assurance that,
should anything go wrong in the future, there is someone
there who will respond promptly and put things right.
When it comes to any sort of configuration or
programming, I'm absolutely computer illiterate.
Fortunately, when I bought my first computer, about 7
years ago, someone introduced me to Steve. He was so
helpful in configuring my computer to do exactly what I
need it to. When I upgraded, he came along and not only
set up my new computer, but also transferred all the
information I had on the old one. If I have a problem,
Steve is always at the end of the phone, and he sends me
regular security upgrades. Even though I am a very minor
user in his scheme of things, he will always help, and
importantly, doesn't make me feel completely stupid in
the process. I rely on him completely.