FreeYourNet provides quality, cost-effective IT support services to small businesses and home computer users in the Telford (U.K) area. We are professional, relaxed and approachable.
We provide outsourcing of IT support to small businesses, with an emphasis on making your IT resources work effectively for you.
Here is a selection of testimonials received from our customers (or browse them all in one place )…
I have used FreeYourNet for more than 15 years for all of my domestic I.T. requirements and I am more than satisfied with the service. I always found Steve Moss very well informed, knowledgeable, and succinct in his actions and advice. His fees have always been well explained and reasonable.
Steve Moss is an excellent computer engineer. He is efficient, helpful, pleasant and friendly.
FreeYourNet has helped me get much more from my IT equipment. Steve's initial consultation was comprehensive and very, very helpful ... He was able to highlight where my computers were at risk from the internet and he offered solutions as to how to protect my computers from threats; he also suggested how I could get the best out of my equipment ... As a result ... I now use the desktop and the laptop computers much more effectively in my business ... FreeYourNet has provided me with an effective, value for money solution which has had a positive effect on my business ... FreeYourNet's after care service is second to none.
Steve Moss and FreeYourNet have been our IT partner for over 12 years. They have helped us grow, introduce new technology, they have guided us through changes in legislation and above all ensured we have a secure and safe system protecting both ourselves and our clients. I am delighted by both the quality of the service and the response times. I have no hesitation in recommending Steve and FreeYourNet as a highly competent and reliable IT partner for your business.
I have known Steve Moss since 2006 when I bought my first computer. Being a complete novice to the world of IT I found Steve's expertise absolutely invaluable. He steered me through the inevitable crises with great care and patience, and I was extremely grateful to trust him with the setting up of all the essential security systems. He continues to be a reliable guide and resource as I develop my work with the computer. I have recommended Steve to many of my friends and colleagues and, without exception, all have been full of praise for his reliable and conscientious support. There seems to be nothing too difficult for him to fix!
As a home office user, I have had Steve look after and advise me on computing and technology issues for a number of years now. I have always found Steve to be approachable, understanding of those of us whose technology knowledge is limited, and above all provides a prompt and efficient service whether in person, or via email or remote access, always willing to go 'above and beyond' in order to get things up and running again, and always value for money.
FreeYourNet have always given me prompt and courteous assistance whenever I’ve had a problem. They've also given advice on the choice of replacement equipment and attended to setting this up.
I have found Steve to be a very professional, patient and helpful person who takes great care in what he does and takes whatever time is necessary to explain the details you need to get the best out of whatever degree of IT you use. I would highly recommend Steve to you.
Steve has always been a great help whenever he has come to work on any IT problems. He has been very helpful when deciding on a new computer and the software to purchase.
His expertise when giving our computer an ‘MOT’ has been excellent. He has shown to be aware of current software and issues. His e-mails warning of problems, such as viruses is an added service he offers.
Whether our needs have been pretty basic or have been much more complex Steve has always responded promptly and has sorted us out very quickly. Whether it has been advice on new equipment purchase, setting up new software, hardware repairs and maintenance, eradication of viral infection or tips and hints regarding management of our IT Steve has been an an outstanding support - there have been many times when we could not have managed without his advice and support. He has our fullest recommendation.
We are absolutely delighted with the work Steve has done to set up our IT network and improve our systems security. From the initial consultation and throughout the process Steve has been there to patiently inform and support us. He is a true professional and delightfully pragmatic in his approach to determining objectives and fulfilling them. His knowledge of technology and software inspires great confidence. His approachability is reassuring and we know that questions and queries will always receive his courteous and prompt attention. We look forward to developing our relationship with FreeYourNet as our technology changes and develops in the future. FreeYourNet came recommended to us ... and we would without hesitation recommend them to others.
Steve is very pleasant, providing a comprehensive and professional service at reasonable rates. His advice is extremely informative and helpful and allows me, as the customer, to make informed, comfortable, value for money decisions.
For a number of years I’ve used Steve to sort out hardware and software issues on my home PC and have always had quick and reliable service. He’s also been most helpful with advice on purchase of new equipment when required. I cannot recommend him highly enough.
We came on an advertisement for FreeYourNet providing solutions for computer problems at a particularly propitious time as my husband’s PC had ground to halt due to multiple issues including viruses. He had tried to sort out the problems himself and inadvertently engaged with a firm called GuruAid believing that it was a free helpline which turned out not to be the case. We are not particularly IT literate and Steve’s advertisement gave us the confidence to contact him. We are so glad that we did. Steve is an absolute treasure.
Steve worked on the computer and managed to delete the viruses and get the computer back on track. Steve comes across as a very calm, very professional and is never patronising. He explains what has gone wrong and advises us how to keep the PC in working order. He is very prompt in coming out to the house or sorting issues out over the telephone. I would recommend Steve to anyone - you will be a very safe pair of hands. Thank you.
We have always been very satisfied, and always very grateful, to Steve for his help with our IT issues. He is extremely knowledgeable in the current world of IT. He is always willing to help and explain things in layman’s terms. He can always be relied upon to provide help and assistance either by telephone or by personal visit. As silver surfers we find his help invaluable.
My computer and I have a hate/hate relationship but the calm and measured advice and prompt service I receive from Steve Moss of FreeYourNet have always sorted out my problems and put me back on an even keel.
I have enjoyed the expertise of Steve for more than ten years and I can recommend him and his service 100%.
Steve provides a quick efficient service, always rings back on the few occasions he can’t take your call and gives clear precise advice over the phone to fix any problems. Very happy with the service provided.
Steve always gives very prompt assistance and advice as well as having endless patience to deal with anxious and panicking users! It is such a relief to have all the updates and checks managed for us. Nothing is too much trouble. We have been ‘saved’ on numerous occasions.
Steve was able to provide me with exactly the type of help I needed when I experienced problems with my home computer. He was able to come out and work on site which is not normally a service that is readily available to home computer users and was an important bonus to me. His initial assessment was very thorough and I felt confident that he knew exactly what he was talking about. His advice was up to date and appropriate to my needs. He has set up a new computer for me, transferred data and software as needed and secured the wireless network. So far, I have not needed to use his remote diagnostic system but foresee that facility being an excellent tool saving a lot of time, energy and money. I would have no hesitation in recommending Steve - he provided exactly the expertise and services that I was looking for.
I first used FreeYourNet when my computer died. Steve responded quickly and efficiently. He came to my home, so I didn't need to bring my computer to a shop somewhere, where my computer would be repaired by someone I would never have any contact with. He also was able to retrieve all of my information, so there was no loss of data. Steve, then made suggestions on what I could do to protect my computer from further problems. All of this he did in plain English (without talking down to me), so I could understand what caused the problems.
I have no hesitation in recommending Free Your Net to anyone, and will be using them for all of my future IT needs.
Steve Moss came to my rescue when I had a laptop that simply failed to start. Despite it being a Friday evening, he took my computer and worked on it that night and Saturday morning. He had to back up all my files, wipe my software and reinstall everything to resurrect my laptop. He then managed to explain to me in layman terms what the problem was and why he had had to take such drastic measures. Less than 24 hours after I was sure I was gong to have to buy a new machine, Steve gave me back a much better functioning original.
About three months later Steve again helped me out, although this time by remote control as I live in Uganda and he in Shropshire. Again, clear instructions from Steve and another problem solved.
I wholeheartedly recommend Steve as a thoroughly professional IT and systems expert, who not only solves problems but explains them to those of us who regard what goes on in computers as complete mysteries.
Steve has solved my computer problems on many occasions and shown understanding with my lack of basic knowledge. Many times he has patiently talked me through the the process by telephone.
Service is prompt and very reasonable prices.
I have been very satisfied with all that Steve has done for me and have recommended him to several people.
We have been using FreeYourNet for several years and are very satisfied with the service given in terms of technical advice and computer practical application. Steve's knowledge and skill is very impressive. He is very reliable and it is good to know he is readily available if needed.
Had call to use the services of Steve when My computer refused to co-operate. A very friendly service, thorough and soon had my computer working better than ever.
When it comes to any sort of configuration or programming, I'm absolutely computer illiterate. Fortunately, when I bought my first computer, about 7 years ago, someone introduced me to Steve. He was so helpful in configuring my computer to do exactly what I need it to. When I upgraded, he came along and not only set up my new computer, but also transferred all the information I had on the old one. If I have a problem, Steve is always at the end of the phone, and he sends me regular security upgrades. Even though I am a very minor user in his scheme of things, he will always help, and importantly, doesn't make me feel completely stupid in the process. I rely on him completely.
The service I received from FreeYourNet was excellent. I was really impressed that they offered an initial free assessment, which included explaining to me what the problems were, how they could be fixed and what it would cost. I also liked the fact that Steve Moss had both the time and patience to explain to me (someone who doesn't understand how computers work) about different kinds of threats to my computer when using the internet and how to protect myself against them. I would thoroughly recommend their service as they were not only professional, efficient and effective but also very friendly and helpful.
Steve Moss has been a great help to me over several years with my computer problems and when buying and setting up a new computer. He comes to my house as soon as he can, often the same day or next day. He explains what he needs to do to solve the problem and does it. I have recommended him to friends and all of them have said how pleased they were with his service.
I was introduced to FreeYourNet by a friend several years ago. I have had prompt and helpful service and advice ever since. One does not always have to ask for improvements to the ever-changing world of IT. Sometimes the advice comes, installations are suggested and the cost is always fair. A valuable asset to a grey-haired computer-come-lately person.
Mr Save The Day is my name for Steve Moss. Un-phased, methodical, reliable, resourceful and my rock for computer breakdowns. He is also Mr Diplomatic when I do something silly with my computer, don’t know how to sort something out or just need advice.
Steve provides a fantastic, responsive service for when we require I.T maintenance and other related areas, that are often urgent and are dealt with very professionally. I would recommend him to any business organisation.
I have come to rely on Steve to provide a cost effective and timely service and where appropriate to be an excellent sounding board when I am considering IT changes. Many thanks for the excellent service.
It is reassuring to know there is a local service that is personal, reliable and professional and is there to help maximise your PC's performance and minimise the dangers of using the Internet. I have two children that need to access the Internet for their schoolwork so it is important that our PC is safe to use and reliable. Having called FreeYourNet, I can speak from experience and say that their service really has made a difference and given me complete peace of mind.
Steve has seen me through a number of technical hiccups over the last (5 to 10) years since our paths met. Being a technophobe myself, it has been invaluable for me to have the support that FreeYourNet provides on a daily basis. I find his approach is empathetic, patient and skilful and there is no doubt that I will be engaging Steve again soon.
Steve has been looking after the hardware, software and e-mail service for HDWT Ltd and for our own private use for over ten years. He is very knowledgeable on these subjects and we always refer to him for advice when making any changes. During his time supporting us, should any changes occur that he thinks require attention he contacts us, describes the situation and offers his advice on what course of action to take. This aspect of his service is most reassuring. Most recently we were concerned that we had been infected by a virus; upon contacting Steve he responded quickly and soon had our computers cleaned up. We would, without hesitation, recommend him.
As someone who knows very little about computers - it is good to know that the service offered by FreeYourNet is available - a prompt repair and computer monitoring service means I no longer have to worry about my computer being out of order. Steve is extremely reliable and patient, and the cost of the service is so reasonable.
FreeYourNet (Steve) has helped me with my laptop on many occasions. He set everything up to start me off. He helped me when I was scammed and they put all sorts of stuff on my laptop. He will solve any problem large or small, he never makes you feel that you are an idiot (even if you have been!).
I trust Steve 100% to solve my problems, he is quick, very thorough and completely honest. I get my laptop a "health check" every year, to make sure it's safe and I haven't done anything daft. I can highly recommend Steve, he's a nice guy as well as a computer genius!
After weeks unable to identify and fix issues with our PC, we heard about FreeYourNet. One consultation later, our issues sorted, we signed up to the service agreement and we have had no problems since. So reassuring. Thank you FreeYourNet.
I have always found Steve to be not only a very clever, competent and helpful person but he is always so approachable. I have used him to source equipment and to transfer data etc. from one laptop/pc to another. He has saved my sanity on more than one occasion when the "Microsoft powers" say you have to restore your system. They have no idea how traumatic this is. Steve has been my saving grace and solved my problem.
Steve at FreeYourNet has been looking after my PC for quite a few years now. He has always been there to sort out any problems with my PC and always available at the end of the phone to answer my queries (of which there have been many!). He has saved me from many awkward and frustrating PC problems and always in a polite and friendly manner. Worth every penny! Well done Steve.
We particularly like the way you've held our hand to put in place IT that other start-up consultancies have not managed to implement and they're now 3 years old!
What makes you stand out from all the others we've used, is that you seem to delight in being thorough and ensuring you give us a long-term solution, not a short-term fix.
It is a comfort, knowing Steve is around the corner. Anytime I call with a message he always comes back to me with an answer. However, in most cases I ask him to come around because IT and I are not always compatible.
When he comes, I prefer to leave him with the problem till he sorts it out and he tells me all is ok.
I thoroughly recommend his services.
Steve is a consummate professional who provides a quality service, underpinned by thorough subject matter knowledge. I would highly recommend using FreeYourNet to deliver computer and IT solutions.
We have no hesitation in recommending Steve Moss. He responds quickly to all requests for help and support and nothing is too much trouble for him. It is reassuring to know that he has the knowledge to solve problems efficiently, and to offer help and guidance.
Have used Steve Moss for a number of years and found him professional and punctual and has always solved problems with my computer. I would highly recommend him.
I have used Steve Moss for many years to put me right on computer problems, his knowledge and easily understandable explanations have been of great help. I would recommend his service including his weekly monitoring service which gives me confidence that my computer isn’t going to bite me!!
When it comes to sorting out IT problems or offering advice when I need to upgrade equipment Steve has always been prompt to respond and exceptionally helpful. As someone who loves what a computer can do but is fearful of how it does it and what to do when it goes wrong, Steve is the ideal person for me to turn to. He will patiently talk through how you might be able to resolve an issue yourself and, if necessary, will make an on-site visit to fit in with your schedule. And I wouldn’t be without the reassurance that his ConstantCare package gives me.
Speed of response has always been excellent. Task always approached in a professional and knowledgable way and always a pleasure to have problems resolved by FreeYourNet.
I was recommended by a friend to contact Steve Moss if I ever have trouble with my desktop computer. So I did, and I now recommend him to you! On those instances when I have called upon his expertise he has always provided an efficient and reliable service and done everything 'it says on the tin' for reasonable cost. If you cannot contact directly at any time and leave a message he is sure to get back to you at the earliest opportunity. He has never let me down and always comes on the agreed date and time and perseveres until the problem is rectified. On the one occasion when he had to send off for a replacement part it arrived very quickly and Steve gave me high priority - I have no hesitation in recommending his services and ability.
I have known Steve Moss for several years during which time he has provided support and advice on how to manage and run by business with input from my computer. This has included setting up new email accounts implementing new ideas and generally ensuring that I receive the best results for my business. I have found him to be very knowledgeable, reliable, confidential and most importantly very supportive.
Steve has taken care of my IT needs for many years because he is the best. I highly recommend him.
Steve has done work for me personally and for my business. He has excellent IT knowledge and is thorough, reliable and prompt. He saved the business a considerable amount of money with his advice during a recent major upgrade. I have no hesitation in recommending him.
Steve delivers an excellent service, providing highly competent and professional advice and responding promptly whatever the problem, be it large or small. His support over the years has been absolutely invaluable, saving me from losing my sanity on several occasions! He is patient and reassuring, providing useful, thorough and cost-effective support either on site or through remote control, which is an added bonus. I can wholeheartedly recommend him without reservation.
Steve came to my assistance when my desktop pc died. Not only did he provide detailed advice on the purchase of a replacement laptop but also installed it and transferred all my data onto the new machine. I was up and running again in next to no time. I have no hesitation in recommending his services to anyone.
Steve is looking after my private IT needs since approx. fifteen years. In this time Steve was punctual, trustworthy and could solve all my IT problems.
When problems occurred between scheduled visits, Steve answered my texts or e-mails promptly and solved most problems within 24 hours, keeping the down-time of my computer to a minimum. He also advised me about which hardware to buy for my needs and trained me to use the new software. In summery, I can highly recommend Steve as your IT consultant.
My wife Liz and I have engaged FreeYourNet (Steve) for many years for hardware and software faults which occur from time to time.
We rely on our computers on a daily basis so our needs for a quick reaction to any problem is essential. This need is 100% satisfied by Steve of FreeYourNet who invariably gets to the nub of the problem in a logical, efficient manner. His demeanour is very pleasant and business like and we would not hesitate to recommend his services.
I have used FreeYourNet's services for nearly 10 years and have always found Steve to be responsive, helpful, thorough and enormously competent. I have no hesitation in recommending him.